Qantas phone customer put on hold – for 15 hours

It took him 15 hours to think about hanging up and calling back again? Why is the SMH bagging Qantas instead of calling this guy an idiot?–for-15-hours-20120802-23id8.html Another example of the degradation of SMH’s journalism standards. The guy’s call got lost in the phone queue.  Technology, like life, is not perfect. Hardly cause for a front […]