It took him 15 hours to think about hanging up and calling back again? Why is the SMH bagging Qantas instead of calling this guy an idiot?

http://www.smh.com.au/travel/travel-news/qantas-phone-customer-put-on-hold–for-15-hours-20120802-23id8.html

Another example of the degradation of SMH’s journalism standards. The guy’s call got lost in the phone queue.  Technology, like life, is not perfect. Hardly cause for a front page story.

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